Content & Social Media Marketing
Strategy
Each social platform comes with its own unique creative and tactical strategies. To dial in the proper approach, we start with a deep dive into your brand, messaging, style, target consumer(s), competitive landscape, and more to formulate a strategic roadmap tailored to your unique goals/objectives.
Audience Research
Target Persona Development
Goal & KPI Development
Content & Creative
Copy & Messaging
Social Channel Strategy
Influencers & Creator Collaborations
Co-Marketing Contests & Giveaways
Campaigns
Content Calendars & Publishing
Optimization
Creative & Content
Our objective is to craft creative/content that is going to resonate the most with your target audience(s). Our collective of photographers, videographers, copywriters, and graphic designers are extremely passionate about producing informative and entertaining visual assets for social media feeds, Stories, Reels, Pins, Tweets, Tik-Toks, and more!
Creative Direction
Product & Lifestyle Photography
Video Production
Graphic Design
Copywriting
Community & CHANNEL management
Social channels now provide the most direct line of contact with brands. Many consumers now leverage comments and direct messaging to inquire about any and all customer service related issues. Our team of community managers ensure that these inquiries are addressed appropriately and in a timely manner.
Social Channel Management
Facebook Groups
Ambassador Programs
Influencer & Creator Collaborations
Content Curation & Publishing
Community Engagement (Comments & DMs)
Customer Success
AnaLytics & Reporting
The numbers don’t lie. Our analytics team crafts a robust monthly social performance report for our clients that outlines key data points, insights, and action items that inform our ongoing optimization across key areas including creative direction, engagement, and growth.
Setup & Tracking
Social Channel Performance
Content & Creative Performance
Analysis & Actionable Insights
Strategic Recommendations
Optimization
Customer Success
EMAIL HELPDESK SUPPORT
Email is a primary communication channel for existing and prospective customers to connect brands regarding a host of different types of inquiries. Our experienced, qualified, and trained customer success team makes sure your customers are never left without a prompt reply 24/7. No matter the help desk software you use, we can plug in quickly and take over. Never worry about a ticket backlog again.
LIVE CHAT SUPPORT
Live chat on your e-commerce store is a fundamental feature to ensure visitor and customer questions are answered quickly while also guiding them to purchase. A high percentage of e-commerce carts are abandoned before purchase due to simple questions being left unanswered. Our experienced, qualified, and trained live chat success team will ensure chat conversations lead to conversions (sales).